Refund policy
At GoodSaker, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we offer a 30-day return policy, meaning you have 30 days from the date of delivery to request a return.
Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The item must be unused, unworn, and in its original condition
- The item must be returned in its original packaging
- Proof of purchase (order number or receipt) is required
Non-Returnable Items
The following items are not eligible for return:
- Items that have been used or worn
- Items damaged due to misuse or normal wear and tear
- Items returned after 30 days from delivery
How to Start a Return
To initiate a return, please contact us at support@goodsaker.com with your order number and the reason for your return. Our support team will review your request and provide return instructions if the return is approved.
Order Cancellation
Orders may be canceled at no charge before they have been processed and shipped.
If your order has already been shipped, it can no longer be canceled. However, you may request a return after delivery in accordance with our Return & Refund Policy.
To request a cancellation, please contact us as soon as possible at support@goodsaker.com and include your order number. We will do our best to process your request before shipment.
Return Shipping Costs
As GoodSaker offers free standard shipping on all orders. If you choose to return an item for reasons other than damage, defect, or incorrect item, the cost of return shipping is the customer’s responsibility.
If your item arrives damaged, defective, or incorrect, we will cover the return shipping costs.
Refunds
Once your returned item is received and inspected:
- You will be notified of the approval or rejection of your refund
- Approved refunds will be issued to the original payment method within 5–10 business days
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and include clear photos of the issue. We will review the case and work to resolve it promptly.
Additional Notes
- Returned items must be in unused and original condition to qualify for a refund
- Refunds may be declined if items do not meet return eligibility criteria